Introduction:
On Friday night, FRS Training proudly took home the Best Use of Technology Project award at the CCMA Irish Customer Contact & Shared Services Awards 2025, a national recognition of how our technology, people, and purpose come together to deliver exceptional learning experiences. This year’s entry showcased FLEX, our bespoke digital learning platform, and its impact on transforming how learners engage with training. Being shortlisted for a second award, Support Team of the Year, further reflects the dedication of our people and the quality of our customer service. For FRS Training, this win is a validation of our mission to use technology responsibly and creatively to help people learn, grow, and access new opportunities.

What the Award Recognises:
The CCMA’s Best Use of Technology Project category honours organisations that have successfully deployed a specific technology or tool to improve: · Business performance · Customer and learner experience · Service delivery · Operational efficiency Winning demonstrates that the work happening behind the scenes at FRS Training is making a meaningful, measurable difference, not just for our teams, but for the thousands of learners who depend on us every year.

What Makes FLEX Award Winning:
FLEX — Focused Learning Experiences — is our in-house digital training platform designed to make learning more accessible, personalised, and impactful. Key benefits highlighted in our submission: · Improved learner engagement through interactive, self-paced content · Enhanced accessibility, supporting a wide range of learning needs · Data-driven insights that allow trainers to tailor support to each learner · Blended learning capability, combining digital modules with expert-led instruction · Consistent delivery of high-quality training at scale nationwide

FLEX has strengthened our partnerships with employers, community organisations, and government agencies by ensuring learners get the right support at the right time.

Shortlisted; Support Team of The Year
Alongside the category win, FRS Training was also shortlisted for Support Team of the Year, recognising: · The professionalism and dedication of our training operations teams · Our customer-first approach · The quality of support offered to both learners and employers · Our commitment to continuous improvement Being recognised in this category reflects the strength of the people behind our systems, the teams who ensure programmes run smoothly, supports are in place, and customers feel valued from the moment they engage with us.

A Win for Innovation, Inclusion, and Impact:
Every year, FRS Training delivers thousands of training days across Ireland.

Our work supports: · Upskilling jobseekers · Strengthening workplaces · Supporting inclusive hiring · Supporting skills-based hiring · Meeting emerging skills needs · Enhancing national workforce readiness Technology alone doesn’t achieve that – people do. But when the right technology empowers the right people, the impact is extraordinary. This CCMA award recognises the unique combination of expert trainers, innovative tech, and a mission rooted in social impact that sets FRS Training apart.

Looking Ahead:
We’re excited to continue expanding our digital capabilities and delivering high-quality training solutions across Ireland. To everyone involved – trainers, support teams, developers, operations staff, and partners – thank you. This award belongs to all of you. To learn more about our training programmes, digital learning solutions, or partnership opportunities, visit FRS Training.